This page explains how payments work when you shop with Couha, including the payment methods we accept, when your card is charged and how we keep your payment details secure.
Accepted payment methods
The payment methods we accept are shown at checkout, and may vary by device. We do not store your full card details on our own systems.
Currency and pricing
Our prices are set in US dollars (USD). Visitors from some countries may see prices converted to their local currency; the amount shown at checkout is the amount you pay. Any sales tax that applies to your order is calculated and shown at checkout. Your card issuer or payment provider may apply its own fees; these are set by your bank or provider, not by us.
When your card is charged
Payment is taken in full when you place your order, once your payment method has been successfully authorised.
Security
Payments are processed through Shopify Payments and/or our chosen third-party payment providers, which are certified to the Payment Card Industry Data Security Standard (PCI DSS). Card and payment details are encrypted in transit and handled directly by our payment provider; Couha never sees or stores your full card number, expiry date or security code.
Failed or declined payments
If your payment is declined or fails, your order will not be confirmed and no goods will be dispatched. This can happen for reasons such as insufficient funds, incorrect card details or your bank’s own fraud checks. Please check your details and try again, or contact your card issuer. If you believe a payment failed in error, contact support@couha.com.
Fraud prevention
Orders may be subject to automated fraud screening by our payment providers. In some cases we or our payment provider may contact you to verify your identity or order details before dispatch.
Refunds
Approved refunds are issued to the original payment method within 14 days of us receiving and inspecting a returned item, in line with our Refund & Returns Policy. After we issue a refund, it may take additional working days for your bank to show the funds.
Contact us
For payment questions, email support@couha.com. Our team is available Monday to Friday, 9:00–17:00 GMT and aims to reply within 12–24 hours on business days.