Shipping policy

This page explains how Couha processes, ships and delivers orders. If you have a question that isn’t answered here, please email support@couha.com.

Order processing

All orders are checked, packed and handed to the carrier within 1–2 business days of being placed (this is our processing time, before delivery begins). Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or public holiday begin processing on the next business day. During busy periods processing may take slightly longer; if this happens we will let you know by email.

Shipping charges and delivery time

Shipping is free on all orders, with no minimum spend. Once your order has shipped, standard delivery typically takes 2–5 calendar days within the United States and 5–8 calendar days for international orders. The delivery window starts when your order ships, not when it is placed, so please add the 1–2 business days of processing time to the estimate.

Destination	Shipping cost	Processing	Estimated delivery (after shipping)
United States	Free	1–2 business days	2–5 calendar days
International	Free	1–2 business days	5–8 calendar days

Where we deliver

We deliver to addresses in the United States and to the international destinations available at checkout. If your country isn’t listed at checkout, we’re not able to deliver there yet. All prices are shown in US dollars (USD), and any taxes that apply to your order are calculated and shown at checkout.

Tracking your order

Once your order has shipped, we will email you a shipping confirmation with tracking details. Track your parcel any time on our order tracking page, or sign in to your account to view your orders. If you haven’t received a shipping confirmation within 3 business days of placing your order, please check your spam or promotions folder before contacting us at support@couha.com.

Delays

Delivery estimates are not guaranteed and can be affected by factors outside our control, including carrier delays, customs processing, adverse weather or periods of high demand. If your order has not arrived within the estimated time, please contact us and we will look into it with the carrier.

Lost parcels

If tracking shows no movement for an extended period, or your order appears to be lost in transit, please email support@couha.com with your order number and we will open an investigation with the carrier.

Address changes

If you need to change your delivery address, please contact us as soon as possible after placing your order. We can usually amend an address only before an order has shipped. Please check your address carefully at checkout.