Refund policy

At Couha, we want you to be happy with what you order. This policy explains how returns, refunds and faulty or incorrect items are handled for orders delivered to the United States. If your order was delivered outside the United States, please email support@couha.com before sending anything back and we will confirm how your return will be handled. This policy does not limit any rights you have under applicable law.

30-day returns

You may return most items within 30 days of delivery. To be eligible, items must be unused, undamaged and returned with all original tags and packaging intact.

Items that cannot be returned

For hygiene reasons, items sold with a hygiene seal (for example personal care items) cannot be returned once the seal has been removed, unless the item is faulty.

How to return an item

Email support@couha.com within 30 days of delivery, quoting your order number and the item(s) you wish to return.
We will confirm whether your return is eligible and email you the return instructions and returns address. Please do not send anything back before we have confirmed by email.
Pack the item(s) securely in their original packaging with tags attached, including a note of your order number.
Send the parcel using a tracked service and keep proof of postage until your refund is confirmed.
Once we receive and inspect your return, we will email you to confirm your refund.

Where returns go

Returns are processed at our returns facility in the United States. We share the returns address by email once your return has been confirmed — please don’t send anything back before then.

Return shipping costs

Return shipping is paid by the customer, unless the item is faulty or we sent you the wrong item, in which case we will cover reasonable return shipping.

Refunds

Refunds are issued to your original payment method within 14 days of us receiving and inspecting your return. After a refund is issued, it may take additional working days for your bank or card provider to show the funds.

Order cancellations

If you would like to cancel an order, email support@couha.com as soon as possible. We can usually cancel an order only before it has shipped. Once an order has shipped, please follow the returns process above when it arrives.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or different from what you ordered, please email support@couha.com with your order number and photographs of the problem, and we will put it right. We cover return shipping where an item is confirmed faulty or incorrect.